Company service concept
Respect for customers, understanding customers, exceed customer expectations continue to provide products and services, so customers are always partners, which is what we have to uphold and promote the concept of service.
First, every step, the first thought is the customer in the enterprise from a seller into a buyer's market, consumer attitudes had changed the face of many of the goods (or services), consumers are more willing to accept good quality goods (or service) quality here, not only refers to the intrinsic quality of the product, including packaging quality, service and a series of aspects of the product must therefore be comprehensive and satisfy consumer demand.
◇ should stand in the customer (or consumer) position, rather than standing up the company's position in research, design and improvement of services.
◇ perfect service system, strengthen the pre-sale, sale, service, for customers in the use of goods in a timely manner to help solve various problems, so that customers are a great convenience。
◇ attaches great importance to customer feedback, allowing customers to participate in decision-making, to handle customer feedback as customer satisfaction is an important part.
◇ do everything possible to retain existing customers。
◇ establish all customer-centric mechanism which it established, the service process change various agencies, etc。, should customer demand as the center, establish a rapid response mechanism for customer feedback。
Second, the customer is always right
First, customers are commodity buyers, not a troublemaker;
Second, most customers understand their needs, preferences, this is precisely the need to collect information on enterprise;
Third, because customers have "natural consistency", arguing that the same customer with all customer quarrel.
Third, customer satisfaction three elements: Goods satisfied: that the quality of customer satisfaction with the goods and service satisfaction: it refers to the purchase of goods customer pre-sales, after-sales service of a positive attitude no matter how perfect the commodity, how reasonable price. When it appeared in the market, we all must rely on services "service to create permanent customer" corporate image satisfaction: refers to the public on the enterprise's comprehensive strength and the overall impression of the positive evaluation.
Four, 5S concept of "5S" means "smile (SMILE), fast (SPEED), honesty (SINCERITY), smart (SMART), research (STUDY)" five words in the English acronym. "5S" philosophy is the most representative of the service culture of innovation, not only has the characteristics of the times full of humanity, but also with considerable maneuverability.
Smile: Smiling Purchasing Guide modest means to have a caring heart for the customer, it may issue a genuine smile can reflect tolerant smile of thankfulness and soul, a smile can show cheerful, healthy and considerate.
Fast: that "prompt action", which has two meanings: one is the physical speed, that try to work faster, do not let customers wait too long; the second is the speed of the demo on Purchasing Guide in good faith and thoughtful action the heart will lead to customer satisfaction, so they do not feel you wait too long to show the vitality of rapid action, let customers wait for service is good or bad is an important measure.
Sincerely: Purchasing Guide if feel the sincerity dedication to customer service, the customer will be able to be realized with a sincere attitude to work is not hypocritical, is an important basic attitude when dealing with the basic principles of the Purchasing Guide.
Smart: means "smart, clean, neat" in a neat way to serve a customer, with smart, agile, graceful movements to packaged goods, with clever and flexible attitude to get the trust of customers。
Study: To always learn and master product knowledge, customer psychology research and reception and coping skills more than usual customer's shopping psychology research efforts, sales and service skills, learn commodity expertise to serve customers not only in the level there. The increase is also bound to have better results.
河北快3 ◇ First, of course we do business is to make money, but not just for the money, but not a mercenary.
◇ profit is paid to service the pursuit of profit process is through Dead Poets Society-like devotion, so that customers willingly return in satisfaction, and without complaint, grateful to give the money to us。
◇ not instant success, the service mess looting, extortion and fraud.